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Please check our FAQs or contact us anytime via email.

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top questions

How do I pause, skip or edit my order?

Just login to your customer account and select manage smol plan. Choose the product plan you would like to edit. You can then change deliveries to suit you. Remember to select save to confirm your changes.

How does the free product trial work?

Once you register with us we will deliver your first trial pack of 9 laundry capsules or dishwash tablets for free, with just £1 postage. Fourteen days later we will process your first main pack to start your bespoke smol plan; and then ongoing we will send you what you need when you need it.

Do I have to subscribe to try smol's products?

Yes, we're only available by subscription online, conveniently delivering to your door when suits you best. You can edit, skip or pause at any time, putting your in full control, with email reminders so you don't run out.

Where is my order?

You can track your order by logging in to their account or emailing us at help@smolproducts.com

How do I cancel?

You can cancel up to 10 days after ordering your trial by logging in to your account, or by dropping us an email at help@smolproducts.com

How is smol's carbon footprint lower than other brands?

We use less packaging and choose more environmentally friendly materials. Our products are super concentrated, despite using lower levels of added chemicals. Less chemicals means less production and transportation in our materials. Smaller capsules mean more washes per pack, and more packs on each truck. Delivery to your door gives you one less reason to drive to the supermarket.

What is the film of the smol laundry capsule and dishwash tablet made out of?

Our tablets and capsules are coated in a polyvinyl alcohol which is fully soluble and biodegrades down into carbon dioxide and water. This means there's no micro-plastics ending up in our oceans.

Is your multi-purpose spray antibacterial?

Our sprays are antibacterial in the same way as soap will kill viruses and bacteria by dissolving their cell membranes, however we do not use bactericides. Soap can deliver a kill-rate of over 90% when in contact with germs for over 30 seconds. We recommend leaving our smol kitchen and bathroom sprays on a surface for a minute before wiping away with a damp cloth.

What is the difference between bio, non-bio and fragrance-free laundry?

Bio contains enzymes that helps break down common stains. Non-bio does not contain enzymes, and is better for those with sensitive skin. Fragrance-free is also enzyme-free and does not contain perfume or colour. Read all about it on our blog post here: https://smolproducts.com/blogs/a-smol-blog-posted/bio-vs-non-bio

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